The Michigan Public Service Commission (MPSC) has rolled out a new set of restrictions to protect its customers in the wake of COVID-19 and hopes utility companies will do the same, according to FOX 47.
Utilities that answer to the MPSC had until April 20 to detail their restrictions and any related information.
Attorney General Dana Nessel told FOX 47, “I applaud the Michigan Public Service Commission for ordering these minimum protections and requiring data reporting on reconnection efforts. During this time of unprecedented economic strain, it is essential for customers to have basic utility services.”
She and other organizations who fight for consumers’ rights are requesting the utility companies to comply with the restrictions and policies the MPSC has curated.
That order includes: not being able to cut off services for low-income and elderly customers until June 1. Those whose health has been impacted by COVID-19 will also have protection under the MSPC’s order, which grants a 30-day hold on cutting off any services.
The order also protects consumers who have had dire money woes because of COVID-19, telling companies to restore their electric and gas services and provide wiggle room for payment plans.
Office lobbies are also suggested to be closed so that there’s minimal in-person interaction.
The program director for legislative affairs, energy and drinking water for Michigan Environmental Council, Charlotte Jameson, also spoke abut the order to FOX 47.
"Having access to affordable, reliable electric and gas service is essential at all times for living comfortable, healthy lives, but more so than ever when all Michiganders are sheltering in place," she said. "All communities in Michigan have been hit by the coronavirus, and a patchwork of utility responses won't provide the level of consistency in protection that is needed."
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